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What this is, and what it isn't: The Aviary Support Agent powers the support chat between your team and Aviary, where you reach us with questions, issues, or feedback about the platform. It is not the Teams bot your reps use when assisting members during a live conversation. Installing this app does not change anything in those workflows.

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Get support without leaving Teams

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The Aviary Support Agent connects a channel in your Microsoft Teams directly to your Aviary team.

In your linked channel, you can:

• Reach us where you work — ask questions, report issues, and share feedback from Teams.
• Keep one shared thread — your team and your Aviary contact stay in a single channel, so nothing gets lost in email.
• Get replies in context — Aviary's responses post right back into your channel.
• Install in minutes — Reach out to your Aviary Contact to get started.

Why this matters: Your team gets faster, clearer support without switching tools or chasing email threads.

Important distinction: This app powers the support chat between your team and Aviary. It is not the Teams bot your reps use when assisting members during a live conversation. Installing it changes nothing in those workflows.

Setup Overview

This guide walks through getting the Aviary Support Agent installed and linked inside your Microsoft Teams environment using a provided zip file. End to end, setup takes about 10 to 15 minutes.

Setup has two halves:

1. Your side: upload the app using the provided zip file in your Teams admin center, create a dedicated team and channel, and share your tenant ID with Aviary.
2. Aviary side: we create a channel for you on our end, install the app, and run our linking command to establish the connection.

The link is only officially established once you send the first message back to us in the shared channel, so timing matters at the end.

Part 1: Your setup

1. Upload the app in Teams Admin Center