What’s New

This update makes it easier to measure call success, understand what your agents are collecting, and navigate the platform—all in a simpler, more organized experience.

Voice Agent

• Intuitive Call Tracking and Filtering: See and filter by exactly what your agents achieved on every call—goals met and data captured, separately. F
• Total Outcomes Dashboard: A single view showing successful outcomes across all your agents at a glance
• Pro and Simple Mode: Simple Mode keeps everyday users focused; Pro Mode gives admins full control

Knowledge Base

• Cleaner Citations: Knowledge Base answers are now easier to verify—sources grouped, linked, and organized
• Streamlined Contributions Management: One place for admins to review, approve, and manage all user-submitted content

1: See Exactly What Your Agents Accomplished

Previously, all call data was tracked in one place. We've now split it into two clear buckets so you always know what your agent achieved—and what extra information it picked up along the way.

Successful Outcomes

Define what a "successful" call looks like for your team. Create specific outcomes—like "Appointment Booked" or "Callback Requested"—and the Voice Agent automatically marks them true or false based on each conversation.

Figure 1: Calls List view showing Successful Outcomes columns

What this means for you:

• Outcomes appear instantly in the Calls List Table when triggered