AviaryAI is now a single, secure home for your Voice Agent and Knowledge Base. This update makes it easier for your team to switch between tools, manage user access with bank-grade precision, and use Aviary Assistant—a chat tool that helps you understand your data just by asking questions. Plus, Voice Agent now features conversation memory, time awareness, and customizable inbound intro lines for smarter, more natural conversations.
| Key Benefit | Description |
|---|---|
| Unified Workspace | All your tools in one place—no more switching between different websites |
| Granular Access Control | Bank-grade precision for managing who sees what |
| Aviary Assistant | AI-powered data analysis—get answers by asking questions |
| Smarter Voice Agent | Memory, time awareness, and inbound-specific greetings |
The new unified platform brings Voice Agent, Knowledge Base, and Aviary Assistant together in one cohesive workspace. Everything you need is accessible from a single sidebar.
Figure 1: The new unified home dashboard showing Voice Agent and Knowledge Base analytics
The left sidebar now organizes all your tools in clear sections. You can find both Voice Agent (Analytics, Contacts, Agents, Actions, Users) and Knowledge Base (Chat, Analytics, Sources, Topics, Users, Groups) in the same navigation panel.
The unified platform introduces a powerful new access control system. As a Global Admin, you have complete control over who can access each product and what they can do within it.