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Last updated: 01/15/2026

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This is a quick-start guide for front-line staff to get answers fast using the AviaryAI Knowledge Base.

What You'll Learn

This guide covers six essential skills for using the Knowledge Base effectively:

1. Navigate the Homepage – Pick the right Topic for your question
2. Ask Great Questions – Talk to it like a coworker
3. Use Answer Components – Sources, steps, and policies
4. Use Doc Search – Find the full document when needed
5. Flag Issues – Help improve the knowledge base
6. Access the Platform – wise.helloaviary.com

Chat Page Tour:

The Knowledge Base homepage contains four main sections:

1. Bulletin: Check for urgent updates, policy changes, and seasonal promos. Review once per day or before starting calls.
2. Topic Selection: Topics are the "lens" the assistant uses—each has its own policy set, documents, and tone. Always select a Topic first for new questions.
3. Recent Questions: Great for repeating workflows like fees, card disputes, skip-a-pay, or account access. Reuse and tweak rather than starting from scratch.
4. Document Search: Use when you need the exact PDF or procedure—more on this later!

4 Rules for Great Questions