This guide is for dashboard users who work with text (RCS) agents in the AviaryAI dashboard.

View your text (RCS) conversations, contacts, and messaging analytics in the dashboard.

What's New

• RCS section brings your text agents into the dashboard.
• Conversations page shows the full message thread for each phone number.
• Contact link opens a member's messages with one click.
• Analytics summarizes your RCS activity.
• Setup step provisions a text number for a new agent.

1: Finding your RCS agents

Your text agents appear in the dashboard alongside your voice agents.

What you'll see:

• An RCS badge marks each text agent.
• Your own agents only — you see the RCS agents your organization runs.

Heads up: Your AviaryAI team sets up and operates RCS agents at first. Reach out to them to add or change a text agent.

2: Setting up an RCS agent