Get a clear, repeatable read on how your voice agent campaigns are performing — without listening to every call.
What's New
Voice Agent Monitoring brings campaign-level call quality data into your dashboard so you can answer "how is this campaign going?" in seconds instead of hours.
- Campaign Health overview — see all your active campaigns and their call quality at a glance, with calls bucketed into Good, Warning, and Critical
- Overall Experience Score — a single 0–100 number per campaign that summarizes call quality at a glance
- Bucket drill-down — click any bucket card to jump straight to a filtered list of those exact calls
- Call-by-call review — listen, read transcripts, and submit feedback in a single flow
1: Campaign Health at a glance
A new Call Experience Performance table on your analytics page gives you a single view of every active campaign, with the key quality and outcome metrics side-by-side.
Figure 1: Call Experience Performance table — one row per campaign with Connected Calls, Calls with Successful Outcomes (%), and Overall Experience Score (0–100).
What you'll see in the collapsed table:
- One row per active campaign
- Connected Calls — total call volume in the period
- Calls with Successful Outcomes — the percentage that achieved their business goal
- Overall Experience Score (0–100) — a single number summarizing call quality across the campaign
- Week-over-week change on each metric so you can spot trends without doing the math